The platform lacked a centralized ecosystem that allowed suppliers to efficiently manage their operations, monitor business performance, and make informed decisions. Suppliers struggled with fragmented tools, limited visibility into key metrics, manual promotional processes, inventory management challenges, and slow access to critical business information. Additionally, customer support depended heavily on human intervention, creating operational bottlenecks and increasing response times. The challenge was to design a scalable supplier experience that unified operations, improved decision-making through AI-powered insights, reduced operational complexity, and empowered suppliers to manage their business from a single platform.
Key Features Developed: Promotions Module: Creation, editing, and AI-recommended promotions based on stock levels, sales zones, and time schedules. Supplier Dashboard: Comprehensive overview featuring general supplier metrics. Sales Module: End-to-end sales tracking and management. Products Module: Item creation, editing, and storage/inventory management. Financial Module: Early warning detection powered by AI integrations. Contracts Module: Streamlined contract management. User Guide: Comprehensive onboarding guide for new suppliers. AI Support Agent: Replaced traditional customer support with an AI conversational agent fully integrated with internal documentation.
